Jan 30, 2019
Finding The Right Copier For Your Houston Business Part I
Are you currently on the search for a new office copier and don’t have a good idea of where to find the best one for your business needs? Whether you are a global enterprise or a small business, it is probably much harder than you might have assumed due to the sheer number of manufacturers and products that come up in search results online. The truth is that you probably don’t like the idea of taking time out of your busy workday to compare different office reviews that you come across and read their reviews. While the entire process might be and actually feel time-consuming, it is very important to do proper research if you are genuinely interested in finding the best copier for your business needs. You most likely have some expectations when you look for a good copier such as getting the best value and cost by trusting the service provider or company that you are paying. Forbes published an excellent article on Three Ways to Build Customer Trust, which is hard not to agree with fully and stand behind when it comes to buying new equipment for your office as well as learning how to identify the best companies. To save you time browsing through different reviews and websites, you will find some quick tips below that can help you select the best office copy machines or office printers for the needs of your business, such as printing volume (i.e. black and white vs color printing) or print speed (pages per minute).
Finding the Best Copier for Your Office: Important Things to Keep in Mind
Buying a new copier or multifunction printer does not necessarily refer to the purchase of the machine itself, but also the company that you are partnering with or using. Before you start to compare various office copiers, is first important to find a provider or service company that you can trust, who provides great customer service, and provides you with the specific services that your business needs.
1. Reliable Support and Resolution
When it comes to searching for a new commercial printer or copier repair company, one of the most important aspects to consider is ensuring that the service provider has a service technician or team of trained troubleshooters, particularly in situations when your machine is experiencing major issues. A good service professional will help you buy the best office copier, based on the goals of your business, the line of work, and your needs too. The service provider that you end up choosing should be ready to reset any software on the copier as well as possessing the skills needed to reprogram any error messages that continue popping up. A great service team should also be capable of helping with your copier problems over the phone or even remotely, thus helping you save time thus eliminating the need for an on-site appointment.
2. Instant Response Times and Good Communication
How long does it usually take for the service technician that you are currently using to get in touch with you after you make a service call? A good service technician should ideally get in touch with you within not more than 30 minutes of your service request, following an on-site visit within no more than 2 hours, no matter what. The job of the technician is to serve you and the needs of your office copiers. Time is money and the service technicians of your provider should respect your time so that you are up and running within the shortest amount of time possible. Dealing with a malfunctioning or broken copier can delay the work productivity of an office, which is why it is so important for service technicians to provide instant communication. The best and perhaps the easiest way to learn about how fast a company’s response time is is to read customer reviews. Alternatively, you can inquire about their average response time. Each provider should continually monitor this. Call us or contact Advanced Business Copier today for more information. Visit Part II of this article by clicking here.