Aug 17, 2017
Managed Print Services (MPS) Can Help Your IT Team
Do you run an IT department and need help getting through your day? Most businesses have a love/hate relationship with their IT folks. Your department is hailed as heroes when you get a computer up and running or vilified when you block their access to social media and report them to management for visiting shopping sites during the workday. You may also get yelled at if it takes more than 15 minutes to fix a problem, even if you've got to travel 30 minutes to get to the site. One of the most common types of IT problems is a copier or Houston printers problem. There are literally hundreds of IT tasks every day including daily backups, troubleshooting hardware, and software issues and patching security software. Working on an IT team can feel like riding a roller coaster and this ride has you fighting constant fires which leave little time for strategic planning.
If this describes your typical day, it may be time to think about managed print services - the IT technician's secret weapon. This program can save you hours of time and energy and make you look like a hero to everyone in the company. Managed print services take care of all the little things that can take up so much time. They will service your company printers and copiers. They will take care of maintaining, configuring, repairing and tracking all copiers and printers and most will also provide just-in-time delivery on toner products.
Maintaining And Tracking Copiers And Printers
Your company's MSP partner will be responsible for performing all the small tasks that take so much time away from real IT work. These are the tasks that pull the IT specialists away from preparing to fight the latest security hack and protecting the business data. You may even find time to complete the company's IT strategy report on time and get it to the company's president.
Configuring Copiers And Printers
Your new MSP partner will evaluate and assess your company copier and printer requirements. They will also survey just how this equipment is currently being used and develop recommendations on how to create the right mix of technology equipment. They will either work with your vendor or supply the equipment themselves to ensure your business isn't paying more than necessary for printers or copiers and that all of your equipment is working properly at all times.
Copier And Printer Repair
Even with the best maintenance program, equipment will break down and need repair. When your equipment needs to be repaired or replaced, your MSP partner will handle the task. All repairs are covered and if new equipment is necessary, they will usually offer a good discount to their MSP partners or work with vendors who will. A good MSP partner will ensure your company never misses a beat because of a broken copier or printer.
Specific Tasks That Your MSP Partner Will Perform
- Toner supply monitoring
- Status monitoring of all printers and copiers
- Ensure all copiers, printers, and scanners are operating properly
- Monitor Maintenance and preventative service alerts
- Order supplies when necessary to ensure adequate levels are always maintained
- Schedule service calls
- Track and report all enterprise print output and report by user, department, document, and client
- Set up print rules which help route all jobs to the best machines to enhance cost efficiency. Your MPS partner's goal is to save you money and help you increase productivity.
- Calculate and maintain all print quota limits
The goal of the MPS partner is to enhance our IT team's productivity. They can take care of the small tasks so you can concentrate on the big ones. Contact or call Advanced Business Copier today for information regarding managed print services.